Evaluating the Usefulness and Usability of Collaborative Personal Health Record Systems Leslie S. Liu & Gillian R. Hayes Personal health record systems (PHR) have great potential to improve both health documentation and patient care. The introduction and adoption of these systems, however, have been relatively slow. In this work, through usability evaluations and clinician interviews, we evaluated the usability of, usefulness [...]

Situated Practices of Looking: Visual Practice in an Online World
Lilly Irani, Gillian R. Hayes, and Paul Dourish