Usability and Usefulness of Personal Health Records
January 16th, 2010 | Published in Projects
Researchers: Leslie Liu and Gillian Hayes
Personal health records have enormous potential to improve both health documentation and patient care. The introduction and adoption of these systems however, has have been relatively slow. We conducted three different types of studies focused on evaluating PHR systems: a traditional usability evaluation, clinician interviews, and a heuristic evaluation. The results of these evaluations demonstrate that a combination of usability, functionality, and socio-cultural influences are impeding PHR adoption and use. They also demonstrate that heuristic evaluation, using modified heuristics, can be used to find many, although not all, of the challenges to use of particular healthcare technologies.
Publications:
Liu, L.S. and Hayes, G.R. Evaluation the Usefulness and Usability of Collaborative Personal Health Record Systems. CSCW Research in Healthcare: Past, Present, and Future. CSCW2010 Workshp. Savannah, GA. February 2010.